All of Cutecra's technology solutions are backed up by excellent vendor support services that are recommended for all solution deployments.
Cutecra understand that a single point of contact for resolution of support issues is of benefit to your business. Thats why Cutecra provide a flexible collaborative support offering providing single point of contact 1st/2nd line support to provide you immediate assistance and resolution whereever possible, backed up by 3rd line vendor support where necessary.
Our 3-tier SLA based packages offer direct access to support assistance when you need it via phone, email or through our support portal service.
- Gold Service - Premium Support providing 24/7 telephone coverage for clients with global presence or demanding infrastructures.
- Silver Service - Extended UK and European business hours is ideal for organisations with longer work days or offices in Western Europe.
- Bronze Service - Covers standard UK business hours, providing full access to the support portal and technical staff.
If you need immediate support assistance NOW or would like to enquire about our support packages please contact us.